How can I contact Bitronics.store support?

You can contact us through the contact form on our website at the top section labeled “contact,” by sending us an email at support@bitronics.store, or through our social media channels:

• Twitter: @‌BitronicsStore
• Telegram: Bitronics

Do you offer international shipping?

Yes, we ship to most countries. Shipping costs and delivery times vary depending on the location. Add your exact address and the country where you want us to send our products, and the calculation will be done automatically.

Why do I have to pay customs duties and taxes when receiving my order?

If your order is shipped from Spain to a country outside the European Union, as part of the shipping process, customs checks may be applied in the destination country. As a result, you may be subject to import duties and taxes that must be paid upon receiving your order.

These charges are imposed by the government of the destination country and are beyond our control. The specific amount of these duties and taxes may vary depending on the value of your order and the current customs policies in your country.

It is important to note that these additional costs are not included in the purchase price or shipping fees charged at the time of placing your order. We recommend checking with the local customs authority or the courier service that will deliver your order for more details on the possible duties and taxes that may apply.

If you have any questions or need further assistance, please don't hesitate to contact us. We are here to help.

What is your return policy?

We accept returns within 30 days of purchase, as long as the product is in its original condition. For more details, please refer to our return policy on the website at the bottom banner.

How long will my order take to arrive?

Currently, the order processing time is between 1 and 2 weeks, plus shipping time (domestic 24/72h) or international up to 7 days. Thank you for your patience, and I assure you that you will love your new miner.

Is in-person delivery available?

Currently, the only option available is at the Bitcoin Barcelona meetups (https://www.meetup.com/es-ES/bitcoin-barcelona/ ) for in-person delivery. You will need to wait until the next meetup is held.

What is the warranty for Bitronics.store products?

All our products come with a 1-year warranty from the date of purchase. This warranty covers manufacturing defects and material failures. If you have any issues with your product within this period, please contact us so we can help you resolve them.